Shipping policy

Postage and Packing

All orders under 2kg will generally be sent via Royal Mail.  Items heavier than this are sent via courier.  Items with a value of £25 before postage will need a signature on arrival.

Other overseas deliveries will be charged at £5.50. We may be in touch if a very large or exceptionally heavy order is made about further postal charges.

Please note if you order goods from our site for delivery outside the UK, they may be subject to import duties and taxes which could be levied when the order reaches the delivery address. You will be responsible for payment of any such import duties and taxes.

 

Delivery

Goods will, in the absence of specified notification and/or at your request, normally be dispatched within five working days. Please allow up to a further three days for delivery. At peak times of the year, such as September and October (start of the new school year), delivery may take a little longer.

Please note that many of our items are ordered through Girlguiding Trading Service and are not held in stock at Girlguiding North West England Headquarters. In the event that your items are out of stock, either at Girlguiding North West England Headquarters or Girlguiding Trading Service, you will be informed of this promptly and an anticipated delivery date will be provided.

If for some reason you need your parcel to be delivered urgently, please contact us via shop@girlguidingnwe.org.uk. Please note that this service will be subject to availability of stock and may incur additional postage charges.

The online shop is monitored from 9am - 4pm, Monday to Friday, and is closed on all UK Public Bank Holidays.  Orders placed during weekends or on Bank Holidays will be processed the next working day.